Utility Billing

COVID-19 RELIEF INFORMATION

The City of Fife recognizes this is a stressful time for many due to the financial effects of COVID-19.

We are offering a hardship payment plan for City of Fife utility customers, and are suspending water shutoffs and late fees through December 31, 2020.

For information on requesting a hardship payment plan, see "Hardship Payment Plan" section below.

Fife Residents may also have Tacoma Public Utilities and/or Puget Sound Energy utility bills. Both of these utility companies are offering utility assistance:

TPU: https://www.mytpu.org/emergencyassistance/ 

PSE: https://www.pse.com/pages/bill-and-weatherization-assistance 

 

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HARDSHIP Payment PLAN:

This relief plan is for City of Fife residential and business utility customers.utility graphic 2 Opens in new window

SHUTOFFS: We are temporarily suspending water shutoffs for nonpayment.

WAIVING FEES: We are waiving late fees for utility bills.

PAYMENT PLANS: We are working with customers to establish payment plans. Click here to apply for a hardship payment plan or contact Utility Billing Customer Service at 253-922-2489, option 1. Leave a message and your call will be returned.

We urge customers to do their best to continue paying their bills. The additional steps taken above do not relieve customers from paying their bills, but allows for spreading out payments over a longer period of time.

FOR HELP: If you are in need of utilities assistance, the community organization United Way may be able to connect you with programs in this area to assist in bridging the financial gap.  United Way may be reached by dialing the 2-1-1 Help Line. For financial help and other resources during this time, please visit cityoffife.org/covid19.

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Utility Billing Information

The City of Fife provides utility services water, sewer, and storm drainage/surface water management.

Utility Billing

For new account set up, service changes or questions concerning billing, contact the Utility Billing Customer Service at 253-896-8620. To make a payment, call our automated phone system 253-922-2489, press 1 for utility billing.

Quality Problems or Leaks

Questions or concerns regarding water quality, water pressure, locating leaks, reporting broken hydrants or leaking water mains should be directed to the Public Works Department at 253-922-9315.

Senior & Disability Utility Discount Program

You may be eligible for help with your City of Fife utility bill.

The City of Fife offers a discount on utility services to eligible customers to help them manage their water, sewer, and storm water bills. If you are low income and at least 62 or if you are low income and disabled you may qualify for a discount of up to 50%.

View the applicant information sheet below to determine eligibility. Print a program application below or pick one up from Fife City Hall. Submit applications to finance@cityoffife.org OR via USPS to:

Fife City Hall
5411 23rd Street E
Fife, Washington 98424

Billing & Payment Information

The City of Fife bills utilities on a bimonthly cycle (every 2 months). Water meters are read every 2 months. This information is then downloaded by the Finance Department who generates the statements you receive for water and/or sewer and/or storm drainage every other month. On the back of these statements, the City of Fife’s Water, Sewer and Storm Drainage Municipal codes are listed pertaining to the details of when bills are due, when penalties are assessed, and the delinquent account shutoff/lien process.

Utility Payments

All utility payments can be made by check/money order via USPS or by placing it in the City of Fife’s utility payment drop box anytime in the City Hall parking lot at:
5411 23rd Street E
Fife, WA 98424

We accept credit/debit cards (Visa or MasterCard only) and e-checks over our automated phone service at 253-922-2489, press 1. We also offer an online bill pay site

Bank Bill Payer

As a reminder for those using their own “Bank Bill Payer” service to pay their utility billing, that type of payment is received by the City of Fife as a “paper” check issued in your behalf by your bank or a third party online vendor via the postal service. They are not received electronically even though you authorize the original payment “online.” You must allow a minimum of 7 business days (or whatever time period your bank outlines in their bank bill payer agreement) for your payment to be credited to your account.

Utility Tax Disclosure

There was a recent change in the utility tax disclosure, stemming from HB 2889, passed by the Legislature during the 2020 session. The amount billed includes the following taxes calculated on the gross revenue of each utility service:



Water

Sewer

Stormwater

State Public Utility Tax

5.029%

3.852%

N/A

City Utility Tax

6.000%

6.000%

6.000%


Utility Rate Increase      -       Click Graphic for detailed Rate Schedule

2020 Utility Rate Changes