Utility Billing

A message from Mayor Kim Roscoe

Today, Tomorrow, Together.

There are a number of Fife residents that have been directly impacted by COVID-19 today.

The directive from Gov. Jay Inslee this week is clear. Stay home to prevent additional pressures on our hospitals and practice social distancing to keep new viral infections down. The need to practice more humanity will be essential in the coming days. We all need to band together as a community to get through this.

This perilous time in our society has touched many of our neighbor’s very livelihoods. Secondary to the loss of life our greater community has experienced, businesses and jobs have been greatly impacted these last few weeks. That being said, we are immediately waiving penalties and shutoffs for utility bills for the next 60 days. We’re also offering hardship payment plans. If the choice before you is feeding your household or paying your utility bill today, take care of your family first and we will settle your bill in the coming months ahead. Contact us at 253-922-2489 and press 1 for utilities.

All indications are that things will get more challenging in the days ahead. The City of Fife is committed to serving you in this trying time. Tomorrow will bring about new concerns, but we will adapt and persevere through those challenges. For now, working together to get through this and supporting one another will be our top priority.

Be well Fife.

Sincerely,

Kim Roscoe

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COVID-19 RELIEF

During this time of uncertainty and concern surrounding the novel coronavirus (COVID-19), the City of Fife would like to assure our customers that the community’s well-being is of highest priority to us. We recognize this is a stressful time for many and we are taking the following steps to help our residential and business customers who might be worried about paying their utility bills:

We are temporarily suspending water shutoffs for nonpayment.

We are waiving late fees for utility bills up to 60 days.

We are working with customers to establish payment plans. Click here to apply for a hardship payment plan or contact Utility Billing Customer Service at 253-922-2489, option 1. Leave a message and your call will be returned.

We urge customers to do their best to continue paying their bills. The additional steps taken above do not relieve customers from paying their bills, but allows for spreading out payments over a longer period of time.

If you are in need of utilities assistance, the community organization United Way may be able to connect you with programs in this area to assist in bridging the financial gap. United Way may be reached by dialing the 2-1-1 Help Line.

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Utility Billing Information

The City of Fife provides utility services water, sewer, and storm drainage/surface water management.

Utility Billing

For new account set up, service changes or questions concerning billing, contact the Utility Billing Customer Service at 253-896-8620. To make a payment, contact Utility Billing Cashier at 253-896-8618.

Quality Problems or Leaks

Questions or concerns regarding water quality, water pressure problems, help in locating leaks, reporting broken hydrants or leaking water mains should be directed to the Public Works Department at 253-922-9315.

Senior & Disability Utility Discount Program

You may be eligible for help with your City of Fife utility bill.

The City of Fife offers a discount on utility services to eligible customers to help them manage their water, sewer, and storm water bills. If you are low income and at least 62 or if you are low income and disabled you may qualify for a discount of up to 50%.

View the applicant information sheet below to determine eligibility. Print a program application below or pick one up from Fife City Hall. Submit applications at the front desk of Fife City Hall located at:
5411 23rd Street E
Fife, Washington 98424

Applicant Information Sheet (DOC)
Application (DOC)
The City of Fife is no longer running the “Water Rebate Program.” That program ended December 31, 2016.

Billing & Payment Information

The City of Fife bills utilities on a bimonthly cycle (every 2 months). Water meters are read every 2 months. This information is then downloaded by the Finance Department who generates the statements you receive for water and/or sewer and/or storm drainage every other month. On the back of these statements, the City of Fife’s Water, Sewer and Storm Drainage Municipal codes are listed pertaining to the details of when bills are due, when penalties are assessed, and the delinquent account shutoff/lien process.

Utility Payments

All utility payments can be included in one form of payment, either cash/check/money order/credit card if paying in person at City Hall during regular business hours, or by check/money order via the postal mail or by placing it in the City of Fife’s utility payment drop box anytime in the parking lot (located to the left of the USPS mail box) of City Hall, which is located at:
5411 23rd Street E
Fife, WA 98424

Payments received in the drop box after 7:30 a.m. will be credited to your account the next business day. For your convenience, we are able to accept credit/debit cards (Visa or MasterCard only) either over the phone or at City Hall. For payment over the phone call 253-896-8618. We also offer an online bill pay site.

Bank Bill Payer

As a reminder for those using their own “Bank Bill Payer” service to pay their utility billing, that type of payment is received by the City of Fife as a “paper” check issued in your behalf by your bank or a third party online vendor via the postal service. They are not received electronically even though you authorize the original payment “online.” You must allow a minimum of 7 business days (or whatever time period your bank outlines in their bank bill payer agreement) for your payment to be credited to your account.